Logistics Supervisor

The Thames Water Inventory and Supply team are the custodian of network & critical materials, field engineering parts & tools and mobile plant, which are managed through our distribution centres, strategic distribution hubs and depots.  Operating on a 24/7 -365 basis to provide real-time distribution and equipment service to support the Thames Water businesses in meeting our service commitments.

You will be responsible for planning & prioritisation our support driver resource effectively & efficiently to meet the operational needs of the water network field team’s work.

This role carries a high level of responsibility and requires an organised person who can plan efficiently, engage well and communicate with the wider stakeholders involved in the delivery of our repair & maintenance operation.

What you will be doing as a Logistics Supervisor

• Ensure the Logistics Scheduler’s plan, and allocate collection and delivery tasks to our Support Drivers with the appropriate skill set and their respective operating geography through Salesforce (system).
• Ensure the Logistics Scheduler’s plan works preparation (SLG, cone-offs and letter drops) in time to the correct address and are set up ahead of the start of works.
• Ensure that job details are fully compliant with all traffic management / streetworks legislation to avoid any fixed penalty notices/permit fines and that Support Drivers are trained & competent to do so.
• Ensure that Support Drivers maintain a health and safety work environment in line with Thames Water’s Health & Safety commitment.
• Ensure the Logistics Scheduler manages, allocates and prioritises the Support Drivers' work stack to meet priority jobs (2 hour/4 hour) that need to be completed.
• Monitor progress of jobs by regular updates from the planning team, area managers and supervisors to identify if any additional materials, plant, or equipment are required.
• Provide daily reports of resource utilisation and planned/ reactive jobs completed to maintain Inventory Field Operations service commitments.
• Working with Thames Water Traffic Management Team, monitor collections to ensure no overruns and daily engagement with the planning team to ensure that permit end dates do not expire – any potential fines should be immediately escalated to supervisors.
• Track Salesforce for work with forecasted completion date to plan site inspections, site clearance for support drivers.
• Provide a weekly report on expected weekend work to ensure resources and materials are made available.
• Manage & deliver a Support Driver resource plan that meets planned and reactive requirements 7 days a week/365.

Location – Kidlington, Oxfordshire.

Working Hours – 45 hours per week.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• You will need to be organised and have a good understanding of work. management/allocation processes and systems.
• You will have excellent attention to detail and scheduling/ planning skills.
• You will need to be competent to work with business-critical systems such as Salesforce, SAP, Microsoft Excel, Outlook, and Word.
• You will need to be experienced in the Utilities infrastructure industry.
• Excellent verbal and written communication skills.
• Self-starter – ability to hit the ground running.
• Strong interpersonal skills.

What’s in it for you?

• Offering between £40,000 to £45,000 per annum, depending on experience and skills.
• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – open to all once a year.
• Performance-related pay plan directly linked to company performance measures and targets
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.