Flooding Data Coordinator

We are looking for a Flooding Data Coordinator to join Thames Water on a permanent basis.

The main purpose of this role will be to assess and verify data from several corporate systems, and then draw conclusions about the regulatory classification of flooding incidents.

The role will also require the root casual analysis of repeat incidents and full recommendations for operational works to alleviate and prevent external flooding.

• Location -Reading Clearwater Court - RG1 8DB
• Offering a salary up to £33,655 per annum depending on skills and experience
• Monday – Friday 36 hours per week
• No experience is required as you will receive a full training plan!!

What you will be doing as a Flooding Data Coordinator?
Sewer Flooding leads to customer misery and complaints. It also has financial implications for Thames Water due to the multi-million pound ODIs associated with it.
The External Sewer Flooding Coordinator role is responsible for supporting:

• Reporting external flooding numbers to Ofwat and Consumer Council for Water (CC Water)
• Take accountability for the completion of the Sewer Flooding Investigation report within the process timeline, ensuring the report is accurate and meets the required quality standards
• Assist field services to complete their elements of the SF investigation report within the appropriate timeline by providing them with relevant information relating to the sewer flooding incident. This will help them to ensure their investigation closure submission meets the quality and accuracy requirements
• Utilise all corporate systems to review customer history to determine the frequency of flooding/blockages to recommend the appropriate course of action to provide a resolution Ensure that the Sewer Flooding History database is updated in a timely manner
• Review all Sewer Flooding questionnaires, verifying incidents of flooding and escalate repeat issues as appropriate
• Coordinate and manage the flooding process after severe weather events
• Complete audits on sewer flooding processes and data to ensure we are correctly reporting outputs to our regulators

What should you bring to the role?

• Good knowledge of wastewater networks and drainage legislation would be beneficial however not essential
• Good organisational skills
• Basic knowledge of the regulatory aspects of the water industry
• Good analytical, problem solving, reasoning and negotiating skills
• Ability to concentrate for long periods and maintain accuracy/attention to detail
• Sufficient writing skills to be able to write reports on flooding investigations

What’s in it for you?

• Offering a salary up to £33,655 per annum depending on skills and experience
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist
• Performance-related pay plan directly linked to company performance measures and targets
• Benefits on Tap, access to discounts, cashback and instant vouchers
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.