Environmental Incident Specialist

We have an exciting opportunity at Thames Water to join us as an Environmental Incident Specialist!

The purpose of the role is to drive performance and directly impact pollution reduction, one of the top three deliverables for Thames Water. Our environmental performance is monitored and evaluated by our regulators using a range of measures, such as our compliance with our environmental permits and the number and severity of pollution incidents that we cause, which in turn informs our Environmental Performance Assessment (EPA).

As part of the Environmental Incident Investigations team, you will fully comprehensively investigate incidents to a high standard, report information to the Environment Agency about potential pollution incidents and ensure our records align, extract event learning, and feed into continuous improvement workstreams.

• Base location: Hybrid-Flexible within the Thames Water region (London & Thames Valley)
• Working pattern: 36 Hours (Mon-Fri)
• A full UK Driving License is preferred.

What you’ll be doing as an Environmental Incident Specialist

• Fully investigating pollution incidents, which will require data analysis and interpretation and preparing incident reports within required timescales
• Preparing written incident reports and providing them to the Environment Agency within required timescales to ensure they are recorded correctly, and writing challenge documents where anomalies are identified
• Conducting and assuring detailed root cause analysis to understand what has gone wrong and what actions and learning need to be implemented to prevent a repeat incident
• Working closely with field teams and other business areas to ensure that environmental performance is prioritised, and providing feedback (e.g. through training/presentations) where improvements can be made.
• Acting as the technical specialist, you will be responsible for developing and recording team processes and carrying out independent research projects on environmental subjects.
• Coaching and supporting others in your area of expertise, and offering day-to-day support for team queries and reviews, acting as a subject matter expert
• Collaborating within the team and wider business, and feeding into discussions around pollution reduction initiatives
• Reporting on team and business performance, maintaining key performance indicators and investigating where these deviate from the expected targets

What should you bring to the role?

• A degree or higher-level qualification in an environmental or science discipline (or equivalent) is essential.
• Has previous experience working in a similar role or industry.
• Understanding of waste network and waste treatment operation is highly desirable.
• Ability to deliver exceptional service through an enthusiastic, positive and proactive approach, taking initiative and accountability for your role while working accurately within a busy team.
• Excellent planning, organisation, and verbal/written communication skills, including report writing.
• Evidence of working flexibly across organisations, building and/or improving ways of working and embedding them into organisations.
• Understanding Environmental Legislation and/or Regulations, including CICS & 16_02, is desirable.
• Excellent IT literacy, including good working knowledge of Microsoft Office.

We would appreciate it if you could attach a cover letter alongside your CV so we can get to know you better and understand your motivation for applying.

What’s in it for you?

• Offering a salary from £46,500 per annum, depending on skills and experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.