Administrator - Disability Support Team

Administrator / Customer Support Assistant (Disability Support Department)
Temporary for 10 weeks - start date ASAP
Pay: £12.79
Location: on-site in Milton Keynes
Hours: Full-time, 37 hours per week (Monday to Friday, 9am to 5pm, 4:30pm finish on Fridays)

About the Role
We are looking for a dedicated and empathetic Disability Support Assistant to join the Disability Support Team within Student Additional Support. In this vital role, you will provide administrative advice and guidance to disabled students and prospective students, helping them access the support they need to succeed in their studies and achieve their goals at the Open University.
You will be part of a friendly and professional team that values excellent customer service and works collaboratively to make a real difference in students' lives.

Key Responsibilities of the Disability Support Administrator:

• Be the first point of contact for enquiries about Disability Support services via phone, email, webchat and post.
• Proactively engage students in conversations about their support needs, encouraging early disclosure and helping them apply for the Disabled Students Allowance (DSA).
• Support students in completing Disability Support Forms to ensure appropriate adjustments are in place before their studies begin.
• Liaise with specialist colleagues and departments to deliver seamless support.
• Maintain accurate student records, handling sensitive data in line with GDPR and University policies.
• Meet deadlines and maintain a high standard of accuracy and professionalism in all administrative tasks.
• Use initiative and sound judgement to problem-solve within established procedures.
• Deliver work in line with internal policies and quality standards.

Skills and Experience needed for the Disability Support Administrator
Essential:

• Knowledge of Disabled Students' Allowance (DSA) and the Equality Act 2010 is beneficial - You will need to be familiar with the Equality Act 2010 before you start. If you do not already have this knowledge, please take the time to research the Act ahead of joining if successful. * Training will be provided on DSA *
• Experience in a customer service environment involving inbound and outbound calling.
• Excellent written and verbal communication skills, with the ability to explain policies clearly.
• Strong organisational skills and the ability to manage competing priorities.
• Proficient in Microsoft Office and confident in learning new systems.
• Ability to work collaboratively in a team and adapt to changing demands.
• Commitment to equality, diversity, and inclusion in all aspects of work.

Desirable:

• NVQ Level 3 (or equivalent) in Customer Service or Information, Advice and Guidance, or a willingness to work towards it.

If you are passionate about supporting students and want to play a key role in helping them reach their potential, we would love to hear from you, apply today with your most recent CV to be considered.

Equality, Diversity & Inclusion
This is a fantastic opportunity to join a values-driven organisation with a powerful mission: widening access to education and transforming lives. The Open University offers a supportive, inclusive, and flexible working environment, committed to diversity and equity.