Automation Analyst

As an Automation Analyst, you will be responsible for identifying, designing, and supporting the delivery of automation solutions that enhance operational efficiency across the organisation. You will be a key part of an agile team, contributing to the full lifecycle of digital product development, from discovery and design to automated testing and implementation.

This role will also play a vital part in maintaining and managing the automation pipeline, coaching stakeholders, and supporting the delivery of fit-for-purpose products that add tangible value to Thames Water.

What you’ll be doing as an Automation Analyst

• Support the creation and maintenance of a structured automation pipeline, ensuring all solutions pass discovery, design, and sign-off stages before development.
• Work closely with stakeholders to gather requirements and provide technical insight to support automation solution design.
• Create high-quality solution documentation and coaching material to support digital product delivery and adoption.
• Collaborate across agile teams to deliver automation solutions using various technologies.
• Provide expert input into product design and development, ensuring solutions meet business needs and technical standards.
• Work across a range of automation platforms, including Blue Prism, iRPA, and Power Platform, with a willingness to learn others as needed.
• Support and promote best practices in automation delivery, including DevOps principles, Agile methodologies, and test-driven development.
• Analyse problems and identify opportunities for continuous improvement, offering solutions that enhance speed, accuracy, and efficiency.
• Ensure alignment with service level agreements (SLAs), key performance indicators (KPIs), and delivery timelines.
• Operate in a solution-focused manner, especially in areas of ambiguity, and demonstrate the ability to navigate complex business requirements.

Base location – Hybrid – Clearwater Court, Reading.
Working pattern – 36 hours Monday to Friday.

What you should bring to the role

• Experience in automation solution discovery, design, and documentation.
• Proven ability to work in a DevOps environment with exposure to automation pipelines and continuous integration/delivery.
• Working knowledge of at least one automation platform (e.g. Blue Prism, iRPA, Power Platform), with a desire to upskill in others.
• Strong stakeholder management and communication skills.
• Experience working with agile development teams to deliver high-quality digital solutions.
• Familiarity with Agile methodologies, including user stories, continuous testing, and test-driven development (TDD).
• Understanding of software development lifecycle practices, including quality assurance and product execution.
• Some experience using Azure DevOps for task tracking and collaboration.
• Knowledge of the wider Thames Water organisation and the ability to leverage internal networks.
• A proactive mindset with excellent problem-solving skills and a drive for continuous improvement.

What’s in it for you?

• Competitive salary up to £55,000 per annum, depending on experience
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.