Script Investigation Supervisor

Script Investigation Supervisor

📍 Milton Keynes
💰 £15.70 per hour
📅 Start Date: 11th May – July/August
🕒 Hours: 09:00 – 16:30
📆 Typically Monday–Friday (some Saturdays required)

Pertemps are proud to be recruiting on behalf of AQA for experienced, confident Script Investigation Supervisors to support their Reconciliation team in Milton Keynes. This is a vital role supporting investigations that directly impact students’ exam outcomes.

If you're detail-focused, organised, and skilled at leading teams within a data-driven environment, this is an excellent opportunity to step into a meaningful supervisory position.

⭐ About the Team AQA’s Reconciliation MK team is data-driven, analytical, and focused on continuous improvement.
The team is responsible for:

• Managing investigations across multiple Awarding Bodies.
• Accounting for every packet of exam papers sent to Milton Keynes.
• Ensuring every script and Attendance Record is located, recorded, and processed correctly.

Every investigation affects a student’s final exam result — making accuracy and quality absolutely essential.

⭐ About the Role As a Script Investigation Supervisor, you will supervise a team of around 25 seasonal staff, supporting them across various investigation processes. Each investigation is unique and uses tools such as Excel, Power BI, and internal databases.
This is a hands-on, floor-based supervisory role. You’ll spend most of your shift actively supporting operators, answering queries, maintaining productivity, and ensuring all work meets the required quality and compliance standards.
You will also act as the main point of contact for any issues raised by seasonal staff, ensuring queries are resolved quickly and escalated when needed.

🔑 Key Responsibilities

• Lead and support seasonal staff across multiple investigation processes.
• Work closely with permanent members of the Script Investigation team.
• Deliver or assist with training, refresher training, and ongoing staff development.
• Provide daily support, guidance, and on-the-floor supervision.
• Carry out or assist with script investigation tasks.
• Perform quality checks to ensure accuracy and process compliance.
• Monitor team performance to ensure deadlines and quality standards are consistently met.
• Handle confidential and sensitive information responsibly.
• Provide daily updates on progress, productivity, and issues to the Script Investigation Team Leader.
• Deliver constructive feedback to help the team improve and succeed.
• Monitor attendance and address issues promptly.
• Maintain consistent accuracy and high standards across all investigations.

✔️ What We’re Looking For

• Experience leading teams is essential.
• Positive, proactive leadership style, with the ability to motivate others.
• Strong interpersonal and people-management skills.
• Excellent English communication skills – written and verbal.
• Ability to adapt communication style to suit different audiences.
• Confident delivering training and guidance.
• High levels of accuracy, with a strong commitment to quality.
• Excellent time-management and organisational skills.
• Able to remain calm, focused, and consistent during long shift hours.
• Willing to ask questions and seek clarification rather than assume.
• Strong teamwork and collaboration skills.

🎓 Why This Role Matters
Every investigation completed by the team has a direct impact on a student's exam result. Supervisors play a critical part in ensuring the integrity and accuracy of AQA’s script management processes — maintaining fairness, preventing delays, and supporting a high-quality assessment system.

📩 How to Apply Send your CV to: aqa@pertemps.co.uk