Field Planning Specialist

We have an exciting opportunity at Thames Water to join us as a Field Planning Specialist on a permanent basis.

This role will specifically look at effective field planning and enabling of the various stages to completion of incoming new customer cases and develop plans and work very closely with our contractors to ensure that the right equipment, people and resources are in place to ensure excellent customer service in a timely manner.
 

• Base location: Slough - SL1 4QA, however you will be travelling to various sites within the Home Counties Area.
• Working Pattern: Hybrid - 36 hours per week (Mon – Fri), plus the inclusion onto a standby rota for which you will receive additional payment.
• Necessary requirements: Full UK driving license.

 
What you’ll be doing as a Field Planning Specialist:

• Responsible for developing and planning the ‘customer journey’ from the time an issue has been identified through to resolution.
• Dealing with Escape of Sewage from internal, external flooding including pollution, attending EOS meetings and reporting on outcomes.
• Work with the contractors to ensure that these are all adequately in place to deliver operational performance and customer service targets.
• Develop and implement continuous improvements to optimise operational performance and customer service.
• Build and maintain relationships with key stakeholders.
• Responsible for working in compliance with Company procedures including BOP, Health & Safety and Street works legislation.
• Take full ownership and resolve customer complaints relating to the relevant geographical area.

 
What you should bring to the role?

• Previous industry experience and understanding of the business is highly desirable.
• Previous experience or knowledge of Salesforce is highly desirable.
• Excellent communication, organisational and interpersonal skills.
• Fully competent in use of the Microsoft Office Suite (Word, Excel and PowerPoint).
• Previous experience with planning and reporting software is desirable.
• A great team player with the ability to influence others and work collaboratively.

 
What’s in it for you?

• Offering a Salary from £34,500 per annum depending on skills and experience.
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Company Car Allowance provided.
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.