Social Media Manager

This is a great time to join Thames Water as our Social Media Manager, where you'll be responsible for optimising our social media presence on multiple fronts.

You'll drive our content strategy to new heights, working closely with our Content Designer to make our content emotive, purposeful and of real value to our customers, and you'll do this by using insights gained from social listening and analytics to help support and develop the Content Strategy.

What you’ll be doing as a Social Media Manager

• Develop and execute a comprehensive social media content strategy that aligns with the overall social strategy and brand and marketing goals.
• Work closely with our Customer Ops teams to ensure comments are being responded to in a timely and professional manner.
• Manage and report on social listening activity. Using insights gained to sculpt future content strategies.
• Work closely with Brand and Marketing, Comms, and Web teams to ensure content aligns with broader brand strategies and objectives. Collaborate on content planning and campaign execution to maintain a consistent brand voice across all platforms.
• Maintain and develop an Always-On social content calendar
• Collaboration with cross-functional teams.

Base location – Hybrid Clear Water Court Reading.

Working pattern – 36 hours, Monday to Friday.

What you should bring to the role
Essential

• Extensive experience in a Social Media Manager role.
• Proficiency in social media platforms and tools.
• Excellent stakeholder management.
• Community / Customer Response Management.
• Content Calendar Management.
• Strong analytical skills to measure the success of social activity.
• Proficiency with Social Management Tools such as Sprinklr.
• Creative thinking and adaptability.

Desirable

• Advocacy / Influencer experience.
• Adaptability to platform-specific features: stay up-to-date with changes and new features across social and understand how to leverage these to engage users in creative and relevant ways.
• Passion for storytelling.

What’s in it for you?

• Competitive salary from £40,000 to £46,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.