Root Cause Business Insights Lead

We are looking for a Root Cause Business Insight Lead to join Thames Water on a permanent basis.

The purpose of the role is to drive performance, and directly impact pollution reduction, one of the top deliverables for Thames Water. 

Our environmental performance is monitored and evaluated by our regulators using a range of measures, such as our compliance with our environmental permits, and the number and severity of pollutions incidents that we cause, which in turn informs our Environmental Performance Assessment (EPA). 

Your data insight will enable the environmental delivery team to deliver improvement workstreams whilst you aid benefit definition, measurement and reporting. Reporting from your programme will be used to inform critical business decisions, so accuracy and delivery of benefits are essential. 

36 hours per week, Monday – Friday
This is a hybrid role; however, you will be required to travel to different Thames Water Sites a car allowance is provided.

What you will be doing as a Root Cause Business Insight Lead

• Analyse root causes of pollution incidents, identifying patterns, trends, and underlying issues, including easily available operational data to create an in-depth analysis
• Extract insights from data to provide recommendations for operational improvements and pollution reduction strategies
• Improve overall team efficiency through supporting automation of reporting on team and business performance, maintaining key performance indicators and investigating where these deviate from the expected targets
• Conduct failure analysis and evaluate the effectiveness of implemented solutions, through benefit realisation capture and reporting
• Collaborate across the organisation and the industry to ensure pollution reduction realisation in our organisation
• Liaise with our regulators as required, with accurate and timely information
• As part of the Environmental Performance team, you will be at the forefront of ensuring that Thames Water continue to take a data led approach to reducing pollution incidents

What should you bring to the role?

•  A passion to improve our environmental performance  
• Have previous experience from working in a similar role or industry
• Proven experience conducting root cause analysis (RCA) to identify and resolve operational issues
• Excellent planning, organisation, and verbal/written communication skills including report writing
• Understand Environmental Legislation and/or Regulations including CICS & 16_02
• Understanding of waste network and waste treatment operation
• Positively influence and work collaboratively with all levels of an organisation to achieve improved business outcomes
• Project Management, or proven track record in delivering business projects
• Strong background in Power BI, data visualisation, and database management (SQL, Access, etc.)
• Full UK driving licence is essential for this role as travelling is required
• Degree or higher-level qualification in an environmental or science discipline (or equivalent would be desirable 

What’s in it for you?

• Offering a salary between £55,000 and £65,000 per annum depending on skills and experience
• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Car Allowance
• Annual Bonus
• Generous Pension Scheme through AON
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.