Performance Manager

We have an exciting opportunity for a Performance Manager to join a successful highly performing team in Water Production.

This role is a high-profile role where you will be responsible for the day-to-day operation of Thames Water's largest Water Production Treatment works.

As the successful candidate, we will require you to lead and develop a team of operatives as well as manage the performance of one of the main treatment processes for producing clean drinking water for London.

The role also requires you to safely achieve specific operational outputs to the required standards across the business, within budget and deadlines.
 

• Base Location: Ashford Common - TW15 1RU & Kempton Park - TW13 6XH
• Working Pattern or hours: Monday-Friday 07:30 am - 15:36 pm, 36 hours per week plus the inclusion of a call-out rota every 6 weeks where you will receive additional payment.
• Competitive salary up to £44,000 per annum, depending on skills and experience.

What you’ll be doing as a Performance Manager
 

• Controlling and auditing site activity, ensuring the safety of the team, contractors and other third parties through the consistent application of company Health & Safety policy.
• Managing a team of Slow Sand Filter Operators and a Working Supervisor to perform effectively against internal and external targets.
• Delivering increasing levels of customer experience and optimising service delivery.
• Preparing reports and presentations for key stakeholders as required.
• Ensuring the team is in line with production plans and service agreements are met.
• Working with the Technical team to ensure assets are available and in sound working order.
• Managing budgets and costs to ensure you are meeting and exceeding tight financial targets while maintaining quality.
• Ensuring the continued operability of the Slow Sand Filter team’s mobile plant, by certifying effective maintenance, helping diagnose faults and working with the mobile plant maintenance contractors.
• You may be required to participate in an out-of-hours roster with the management team.

What you should bring to the role
 

• We are looking for someone who has previous experience managing and supporting a team whilst coordinating team activity. The ideal candidate will be someone who can develop and encourage people within a team setting.
• Previous water experience would be beneficial as well as knowing the clean water process. But not essential.
• Previous industry experience would be beneficial, as would previous operation of a mobile plant.
• You will have good communication and interpersonal skills, alongside excellent organisational skills, a keen eye for detail and a demonstrable ability to manage workload under pressure.
• You will be confident in your ability to present key findings and liaise with managers of all levels.
• A strong background in process management with excellent skills in operations, engineering, finance, H&S, stakeholder engagement and customer focus is essential.
• Due to the nature of the role, a valid, UK driving licence is required.

What’s in it for you?
 

• Competitive salary up to £44,000 per annum depending on skills and experience.
• Full training package provided.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.