Operations Data & Insight Analyst

We’re looking for an experienced operations data and insight analyst to join us who can support the team as we put into action new tools, technologies and techniques to meet Thames Water’s current and future challenges.

The successful analyst will support the delivery of insight and analysis within the UK’s largest Water and Wastewater Company. For the right person, this is a fantastic opportunity to progress your career by testing your skills, supporting colleagues and applying your knowledge of data to solve practical problems.


What you’ll be doing as an Operations Data & Insight Analyst

Typical tasks in this role include building logic, automation of processes, reporting, providing analysis and insight, and working with tools such as SQL, PowerBI, Python and Azure data factory, including Databricks to drive efficiency and effectiveness.

• Working with large data sets drawn from a wide variety of internal and external sources, including environmental data, survey feedback and operational data.
• Design and interrogation of databases; carrying out data transformations and liaising with the business to improve our ways of working.
• Supporting the business and working with stakeholders to design, build, and maintain a range of visualisation dashboards and reports, managing stakeholder expectations.
• Analyse data to derive insights and support decision-making processes.
• Document ETL processes, data models, and report specifications for transparency and knowledge sharing.
• Continuously monitor and optimise ETL processes and reporting capabilities.
• Collaborate with cross-functional teams and communicate analysis findings effectively to stakeholders.

What you should bring to the role

• Strong attention to detail with excellent organisation, prioritisation, and stakeholder communication skills, including senior management.
• Proven experience in data analysis, reporting, and working with operational datasets; quick to adapt to technical challenges.
• Proficient in Excel, Power Query, SQL, and Power BI; experience with Python and statistical modelling is advantageous.
• Skilled in learning new tools and technologies; familiarity with Azure Data Factory and building data pipelines is a plus.
• Confident in presenting complex information clearly and effectively to varied audiences; personable and collaborative.
• Holds a relevant degree (e.g., Science, Maths, Geography) or equivalent experience, with prior work in a utility company being beneficial.

What’s in it for you?

• Competitive salary from £37,600 to £43,000 per annum.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.