Senior Network Protection Investigator

We are seeking a Senior Network Protection Investigator to join Thames Water permanently. 

You will guide a field team to successfully solve cases of sewer misuse.
No two days are the same and if you enjoy a challenge and thrive on working in an environment that offers variety, where you will be liaising with multiple businesses, this is the ideal role for you.

The role is based in Beckton and Riverside, however, you will need to be flexible in your working location and willing to travel across London to support your field team.

What will you be doing as a Senior Network Protection Investigator

• You will set high standards and carry out quality monitoring alongside your team in the field to ensure we are solving cases efficiently.
• Through regular 1-2-1s and coaching sessions, you will lead an improvement in your team's performance and thus the service and experience of our customers.
• You will ensure your team always acts professional with early personal interventions as required.
• You will liaise with customers and businesses and support them to improve their grease management practices.
• You will prepare cases for enforcement action, ensuring the required evidence has been gathered and presented suitably.
• It can be a tough environment, and you will need to keep your team motivated to meet targets and to be passionate about what we do. You will need to communicate and share a range of messages.
•  As we continuously improve how we manage sewer misuse, you will lead and embed these changes, so they become reality.
• Undertake specialist activities and small projects as required, providing recommendations for future strategy as appropriate.
• You will gather the necessary evidence and intelligence on events using multiple sources. All information gathered must be appropriate to enable presentation to a civil or criminal standard.
• In cases of persistent sewer misuse, you will escalate the case preparing the necessary documentation in support of cost recovery and prosecution under the provisions of The Water Industry Act 1991. 

What should you bring to the role?

• We are looking for someone who can develop a team and achieve results by tackling sewer misuse at its source.
• You will have a strong focus on and good working knowledge of health and safety.
• Ideally you will have an enforcement background and experience working with and managing customer relationships.
• You will have an aptitude for understanding the technical and legal aspects of the role, to ensure successful and robust interpretation and solutions.
• You will need to be competent in using IT systems to be able to allocate cases to your team and keep the business always informed.
• Strong written, verbal technical and non-technical communication skills.
• Due to the nature of the role, a clean driving license is essential.

What’s in it for you?

• Offering a salary up to £38,000 per annum depending on skills and experience plus a car allowance on top.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.