System Risk Manager

We have an exciting opportunity for a System Risk Team Manager to join our Water Systems Performance team in Thames Valley & Home Counties, and work in a busy operational environment, you will be managing a highly technically skilled team, tasked with delivering timely and accurate data to frontline operators and key internal stakeholders.

You will act as the subject matter expert for the assessment of risk to clean water operational activity across our water network and wider hydraulic systems, ensuring that safety, water quality and supply to our customers is safeguarded throughout.

As the successful candidate, your role will be accountable for delivering risk assessment of clean water network activity to support repair and maintenance across London, the Thames Valley & Home Counties.

The system risk assessment team assess all planned Leakage and Network Maintenance activities at Thames. In this pursuit, they carry out more than 10,000 individual risk assessments a year, across an asset base exceeding 32,000km of pipework.

• This role is based at our Kemble Court office in Reading, Berkshire.
• 36 hours per week Monday - Friday.

What will you be doing as a System Risk Manager

• Manage a team of customer risk analysts and a technical lead to provide a service for London, TV & HC.
• Engage with Internal and external stakeholders.
• Develop associated business strategies, targets and KPIs and lead innovative new ways of working.
• Interrogate data to assess and develop solutions to complex problems.
• Provide specialist technical support to the wider business in relation to Clean Water System risks.
• Ensure Water Quality compliance is always adhered to.
• Follow and comply with company Health & Safety procedures, auditing practices and record keeping.
• Ensure all network operations follow current Asset Management Procedures.
• Perform root-cause analysis and propose strategies to prevent future failures/ non-compliance.
• Mentor and develop the team and other Thames Water colleagues.
• Maintain continuous business awareness.
• Deliver ad-hoc reports and information requests accurately and to required timescales.
• Support the Water System Performance team in facilitating engineering and customer-led projects.

What should you bring to the role?

• The ideal candidate will hold relevant leadership experience, preferably within the utilities industry.
• Strong communication and influencing skills are essential, due to the level of engagement with different stakeholders throughout the business.
• The individual must possess a growth mindset, with strong analytical, problem & negotiating skills.
• Teamworking is at the core of this role, as is the ability to work under pressure to meet demanding targets.
• The successful candidate will demonstrate an extreme willingness to learn and work hard to drive their professional knowledge, skills, and behaviours.
• Ideally, a working knowledge of hydraulic systems, SCADA/ telemetry devices, GIS mapping systems, SAP & other corporate IT systems such as Microsoft Office 365.

What’s in it for you?

• We are offering a salary up to £50,000 per annum depending on skills and experience + a car allowance on top.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.