Head of Waste Operational Performance (Environment)

In this role, you will be accountable for the development and delivery of plans to transform performance with respect to Thames Water's Environmental obligations, including pollution and flooding. Success will be measured through improvements in Customer Service and River Health.

What you’ll be doing as a Head of Operational Performance (Environment)
You will work with colleagues across Thames Water to develop strategies and plans that will help us to turnaround environmental performance. This will include:

• Utilising data and insight to understand the route cause of operational incidents and formulate plans including a range of interventions that will prevent operational incidents from occurring or mitigate the impact of them through the nature and effectiveness of our response.
• Undertake research to explore industry best practice, approaches being undertaken in similar industries that may be transferable and stimulate innovation that will help us to achieve our goals more effectively and efficiently.
• Work closely with Customers and key stakeholders such as Regulators and Consumer Groups, to communicate our plans, listen to feedback and build confidence.
• Ensure clarity and consistency in tracking and reporting of key environmental metrics
• Input into Strategic Planning decisions such as the preparation of business plans and the development of business cases that will enable investment required to support those plans.

This is a hybrid role with the base location negotiable. It will require travel throughout the Thames Water Region with a requirement for 2-3 days at per week at Thames Water sites to ensure engagement with the team and wider internal/external stakeholders.

What you should bring to the role

• Experience of Senior Operational Leadership with demonstrable ability to engage and influence teams across organisational boundaries.
• Experience of leading organisational change and continuous improvement, including programme/project management.
• Excellent communication skills, having the ability to proactively engage and influence stakeholders both internally and externally and develop sustainable, long-lasting relationships.
• Commercial acumen and the ability to develop and manage both capital and operational finances.
• This role does not require an Environmental background or experience in Environmental Management 

What’s in it for you?

• Competitive salary from £85,000 to £95,000 per annum
• Annual Leave entitlement of 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Car Allowance
• Annual Bonus
• Generous Pension Scheme through AON
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we? 
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. 

Learn more about our purpose and values 

Working at Thames Water 
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.