Business Analyst (Retail) Apprentice- Level 4

We are recruiting for a Business Analyst Apprentice to start in September 2025. As an apprentice, you will learn how to investigate and troubleshoot, gather requirements for critical business change, develop impact assessments, consider and mitigate risks, define gap analysis and more.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Start date: 1st September 2025.

Base Location: Hybrid – Walnut Court Swindon.

Working hours: 36 hours Monday- Friday.

Programme Length: 18 months.

Training provider details: You’ll complete your apprenticeship through Firebrand
Training Limited via a mix and blend of online/virtual learning and periodic residential block release at their dedicated training centre in Wyboston Lakes, Bedford where accommodation will be provided.  

Qualification you will obtain: Level 4 Business Analyst Apprenticeship Standard.

Entry Requirements: C or 4 and above in English and Maths or FS Level 2 Eng/Maths, a Level 3 qualification (apprenticeship or BTEC in a relatable subject) or relevant experience and/or an aptitude test.

Don’t worry if you don’t have your grades yet, if you are due to sit your exams this year, we still want to hear  if your predicted grades meet our requirements.

For other immediate demands, a driving license is not essential but you must live within a 30-minute commute must be able to commute to Walnut Court- Swindon.

Application Process:

Step one: Click apply and you will be asked to complete a short online application where we ask for basic information about yourself, your current qualifications/ predicted grades and why you want to apply for this apprenticeship.  (we do not ask for CVs at this stage)

Step two: You will be sent a short online assessment please make sure you are in a quiet environment and have given yourself enough time to complete it.

Step three: You will be sent a link to book o telephone call with a member of our Resourcing Team this is a chance for us to get to know you better and where we will check if you are eligible for the apprenticeship.

Step 4: If you are successful in our screening process you will be invited to an in-person assessment which will include a group exercise and a competency-based interview.

Assessment Centre Dates– Assessments will be held in April and you will be invited for a morning or afternoon session.

If you need additional support at any stage of the application process then please let us know by contacting  EarlyCareers@thameswater.co.uk.
What you will be doing as a Business Analyst (Retail) Apprentice- Level 4

You will be working closely with our Controls function to understand how we help shape business processes by looking for system enhancements for implementation, creating incidents to stabilize systems collaborating with our Retail teams to roll out improvements and changes.

Daily responsibilities will include learning to;

• Carry out detailed requirement workshops with business stakeholders to ensure strong communication.
• Translate business requirements into strong technical requirements, ensuring design solutions cover business requirements.
• Support in the updating and creation of process documentation, including process maps and Standard Operating Procedures.
• Stress test processes to find errors, gaps and improvement opportunities.
• Contribute to the structured root-cause problem-solving sessions and drive creative thinking within the team.
• Execute reporting and analysing data to identify patterns and solutions.

What you should bring to the role  

• Have a real drive and motivation to manage your learning and working life.
• Be a logical thinker and have a passion for technology and finding out how things work.
• Be focused, well organised, have excellent time management skills and have the dedication to succeed.
• Have great teamwork skills but also be able to work independently, putting customers at the heart of everything you do.
• Communicate effectively and be able to challenge when a problem arises.
• Be a champion for Health & Safety within the workplace for both you and your colleagues, helping us maintain our great reputation.
• Be ready to apply everything you learn in your day-to-day role and any projects outside of this.

Why become an Apprentice at Thames Water?

We are offering training, qualifications, real-life experience and the opportunity to "Earn while you learn” on top of.

• Competitive starting salary of £21,500.
• Annual Leave: 24 days holiday increasing to 28 days with length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• GymPass: a free fitness plan and access to several well-being apps for you and up to three family members.
• Cycle to work scheme: always on and up to £3,000 save money, get fit and help protect the environment.
• Personal medical assessments: open to all, carried out in the workplace by fully trained medical professionals.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.