Stakeholder Engagement Manager – Drainage and Wastewater Management Plan (DWMP)

Are you passionate about shaping the future of your wastewater service? Do you have the skills to engage and influence stakeholders to drive meaningful change? Thames Water is looking for a Stakeholder Engagement Manager to play a vital role in delivering our Drainage and Wastewater Management Plan (DWMP)—ensuring a resilient wastewater service for today and generations to come.

You will have an opportunity to make a Real Impact and help shape long-term drainage and wastewater strategies, ensuring sustainable and affordable services in the face of growth and climate change.
Hybrid & Flexible Working: A mix of office and home working.

What you’ll be doing as a Stakeholder Engagement Manager – Drainage and Wastewater Management Plan (DWMP)

Stakeholder Engagement

• Developing and managing a robust stakeholder engagement strategy for DWMP Cycle 2.
• Building clear, accessible communications to enhance understanding of Thames Water’s long-term wastewater plans.
• Leading engagement with key partners, including Regulators (Defra, Environment Agency), Risk Management Authorities (RMAs), and Customer Challenge Groups.
• Organizing and facilitating forums, briefings, and meetings to ensure collaborative decision-making.

Consultation Management

• Owning and delivering consultation activities for the DWMP strategic plan—from initial engagement through to publication and response management.
• Ensuring compliance with regulatory guidelines and maintaining transparency with stakeholders.

Customer-Centric Planning

• Ensuring the customer perspective is embedded in DWMP decision-making by working closely with Thames Water’s customer research team.
• Commissioning and utilizing customer insights to shape wastewater planning.

Enhancing the DWMP GIS Portal

• Acting as the key user representative for Thames Water’s interactive GIS portal, ensuring stakeholders can easily access and engage with DWMP data.
• Collaborating with Thames Digital teams to enhance portal functionality.

Communication & Internal Collaboration

• Working closely with other strategic planning teams (e.g. Water Resources Management Plan (WRMP), Long-Term Delivery Strategy (LTDS), Water Industry National Environment Programme (WINEP)) to ensure alignment.
• Engaging with internal teams to drive effective communication and coordination.
• Providing clear, concise written summaries of technical content for diverse audiences.
• Representing Thames Water at industry-wide discussions, influencing policy and best practices across the sector.

What you should bring to the role

• Strong communication & influencing skills – the ability to build positive relationships with diverse stakeholders.
• Project & programme management experience – ensuring deadlines, budgets, and quality expectations are met.
• Strategic thinking – the ability to see the big picture while managing detailed engagement activities.
• Experience in stakeholder engagement and consultation – preferably within utilities, infrastructure, or environmental planning.

What’s in it for you?

This is an opportunity for you to be the voice of Thames Water’s strategic wastewater plans, ensuring alignment with customer expectations and regulatory requirements.

• Competitive salary from £57,000 to £70,000 per annum depending on skills and relevant experience.
• 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team
Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.