Customer Sampling Technician

You really will be working on the front line and be the face of Thames Water to our customers.

Each year, we conduct over 500,000 water tests from treatment works, reservoirs, and customer properties to safeguard the quality of drinking water. Be part of this essential mission!

What you’ll be doing as a Customer Sampling Technician

• Collect water samples from reservoirs and customer properties, ensuring accurate records and industry-standard maintenance of equipment.
• Travel extensively between sites and customer locations, working as part of a dedicated and busy team across a large geographical area.
• Participate in a standby roster, which includes one working weekend every five weeks.
• Investigate water supply issues and customer complaints where required.
• Represent Thames Water professionally and confidently when interacting with residential and commercial customers.

Base Location: Reading, Water Treatment Works - Fobney RG2 0SF.

Hours: Monday to Friday, 7:30 AM to 3:30 PM.

Standby Rota: 7:30 AM to 5 PM on a rotational basis.

What you should bring to the role

• A full UK manual driving license (clean) and the confidence to visit both residential and commercial properties unannounced.
• Strong journey planning skills with good geographical knowledge.
• Excellent attention to detail and a passion for maintaining high standards.
• Good computer literacy to keep accurate records.
• A curiosity to learn about the water industry if you’re new to it.
• Customer service experience is a plus.

What’s in it for you?

• Competitive salary £27,722 per annum
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

The real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.