Scheduler

As a Scheduler, you'll play an important part in making sure the right resources are available for both reactive and planned maintenance work. This role involves managing a large area and coordinating with different teams to meet various business needs every day.

It’s all about delivering great service to our customers and helping our field teams work as efficiently as possible.

What you will be doing as a Scheduler

• Contacting our customers to discuss and arrange planned maintenance.
• You'll ensure that every technician has a full day of work, matching skills to the right tasks. Communication with field teams (including managers and coordinators) will be key to making sure everything runs smoothly and on time.
• You’ll be monitoring reactive work and ensuring that everything meets agreed targets.
• You’ll make sure that alarms are actioned quickly escalate any issues that arise, and ensure work is assigned as required.
• Ensure company policies and are followed (including health & safety.
• You’ll be working closely with different teams like the field crew, planners, and resource coordinators, always helping out where needed and making sure that issues are sorted quickly.
• This is a role where you’ll always have the opportunity to look for ways to improve, and you’ll work alongside our Continuous Improvement Team.
• Main IT packages you will use are Microsoft Office, SAP ECC, and Click to manage schedules and keep track of progress.

Working Hours are 8 am to 4 pm, Monday to Friday.

Base Location: Hybrid – minimum of 2 days a week working from the office in Kemble Court, Reading, with the option to work the rest of the days from home.
Please note that the internal job title for this role is SWAT Scheduler.

What you should bring to the role

• You will have experience working in a fast-paced customer service environment.
• Strong verbal and written communication skills in English.
• Computer skills, especially with Microsoft Excel, Word, and PowerPoint.
• You should be good at analysing data to spot potential problems.
• Previous experience in the Water/Wastewater industry would be great but not essential.

What’s in it for you?

• Salary between £25,000 & £28,000 per annum depending on skills and experience.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. 

Learn more about our purpose and values 

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet with real purpose, real support, and real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.