Field Investigation Analyst

Thames Water is looking for a Field Investigations Analyst to join our busy Smart Metering team in Langley, Slough.

What you will be doing as the Field Investigation Analyst: In this role you will be working as part of the Smart Metering Operation Centre (SMOC) to deliver analysis on numerous points of interest (POIs) related to our meters. This role requires a passion for data and will revolve around analysing, raising, and tracking POI including stale meters (meters that have not sent reads for 7+ consecutive days) and meters with intermittent or zero reads.

Duties include but are not limited to:

• Analyse and track required field investigations and work with all parties involved to provide an effective end-to-end process from identification to resolution.
• Provide reports and presentations, collect and analyse the POIs raised and develop more effective ways to identify these in the future. This will include sourcing and maintaining data as a resource for future reference.
• Provide analysis and commentary to enable the SMOC and the operational workforce to make informed business decisions on the next steps for resolution.
• Analyze to determine high usage and potentially shared supplies and coordinate the investigation with relevant teams.
• Co-ordinate and lead on briefed projects and activities.

 What you should bring to the role:

• Have strong Excel and data manipulation skills with experience in reporting tools such as SQL, Power BI and other data tools.
• Ability to analyse trends and patterns, and be able to report on these.
• High attention to detail and accuracy is crucial as this role involves working with large sets of data.
• Driving improvements and utilising Power BI and other databases or tools to find the right solution.
• Owning issues and tickets until resolved and ensuring that key responsibilities are continually met.

Base Location: Hybrid - Worcester House, Langley SL3 6EY.

Hours: 36 hours per week.

What’s in it for you?

This is a great opportunity where you will be working for the hub of the largest water smart metering program, which is growing bigger by the day. This role works closely with other members of the SMOC team, notably the ticketing manager and the wider business who highlight the groups of meters that require analysis, investigation, and escalation.

As an analyst in the team, you will provide management with information, analysis, and commentary to enable the department and customers to make informed business decisions.

What's in it for you? 

• Offering a competitive starting salary of £39,500 and up to £44,000 per annum depending on skills and experience.
• Annual leave: 26 days holiday per year increasing to 30 with the length of service. (plus bank holidays)
• Access to lots of benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance Find out more about our benefits and perks.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
The real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process.

We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support you.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid