Customer Sampling Technician

You really will be working on the front line and be the face of Thames Water to our customers.

Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

What you’ll be doing as a Customer Sampling Technician

• You will take part in an out-of-hours roster which includes weekends working on a rota. (1 working weekend in 7)
• This role involves extensive travel between customers and sites, and you will be working as part of a busy team across a wide geographical area.
• It will be your responsibility to test water samples, and you’ll oversee managing the maintenance of your sampling records and sampling equipment to industry standards.
• You may also investigate supply issues and customer complaints.

Base Location: Woodford E17 4AE.
Working Pattern:  from 8:00 to 4 pm Monday to Friday, with 1 duty day a week with shift 8:00 to 5:15.
Please note, in this role, 1 week in 7 will have working weekends, with only 3 working days on the following week.

What you should bring to the role

• Previous experience covering Driving and Customer Service will be required, as frequently cold calling customers in their homes, and long periods spent driving/navigating.
• Have the confidence to ‘cold call’ upon residential and commercial properties.
• A clean manual driving license is required.
• Ability to plan journeys efficiently as well as good driving knowledge.
• Be organised and work well on your own.
• Have excellent attention to detail.
• Have existing knowledge or be open to learning about the water industry and processes relevant to this area of work.
• Good computer literacy.

What’s in it for you?

• This role will be paid £27,722 per annum
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.