Design Estimator

Join Thames Water as a Design Estimator – Shape the Future of Essential Services!

Are you looking for a role where your work directly impacts communities for generations to come? Thames Water is seeking a Design Estimator to join our Developer Services team. In this vital role, you’ll help drive growth across the region by ensuring new customers can access life’s essential service – clean water.
Our Design team manages over 15,000 new connections each year, working with everyone from individual homeowners to major developers. Whether it’s designing new water connections, adopting infrastructure, or overseeing sewer works, you’ll play a key part in delivering safe, cost-effective solutions that keep our network flowing smoothly.

If you’re ready to take on a role that combines technical expertise, customer service, and collaboration, we’d love to hear from you!

What you will be doing as the Design Estimator

• Design & Estimate – Prepare accurate designs and quotes for new water connections, ensuring robust and efficient solutions.
• Customer-Centric Approach – Be the go-to expert for customer enquiries, providing clear and professional guidance while keeping them informed throughout their journey.
• Cross-Team Collaboration – Work closely with internal teams and external stakeholders to streamline the delivery of new connections while safeguarding Thames Water’s assets.
• Process Improvement – Identify and implement innovative ways to enhance processes and improve the customer experience.
• Regulatory Compliance – Ensure all work adheres to company policies, industry regulations, and key performance targets, maintaining the highest health and safety standards, including CDM (Construction Design & Management) regulations.

What you should bring to the role:

• We’re looking for someone with outstanding customer service skills, who can be flexible and positive to ever changing customer and business needs. Strong communication skills are essential, as well as the ability to develop and maintain good working relationships to deliver exceptional customer service.
• Preferably educated to diploma/degree level (or equivalent) in engineering or other STEM discipline.
• You must be able to demonstrate strong written and verbal communication skills and the ability to build and maintain effective relationships. Previous experience of dealing with customer complaints, both written and verbal, is advantageous.
• The ideal candidate will have the ability to learn quickly and build knowledge of company processes and policies. Attention to detail will be vital, as you’ll be responsible for ensuring that all work is correct and compliant.
• You’ll have exceptional organisation ability and have good problem-solving skills. You’ll be a team player who’s able to work in a pressurised environment and meet demanding targets. You must be IT literate and understand internal systems and processes. Knowledge of water network operational processes is desirable but not essential.
• Applicants with experience of HSE in construction and/or CDM will be viewed favourably

What’s in it for you?

• Hourly Pay rate: £16.02 
• Location: Hybrid - Clearwater Court - RG1 8DB  2 days in the office/3 days working from home
• Length of assignment: 26 weeks 
• Required Start date: 07.04.2025
• Hours: 36 hours per week Monday to Friday 9.00am - 5.00pm

Please note you will be on assignment at Thames Water via Pertemps 
Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.  Real purpose, real support, real opportunities.

Come and join the Thames Water family. Why choose us? Learn more. Our overarching aim is to ensure that Thames Water is great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.