Customer Account Manager

We’re looking for a motivated and customer-focused Sales Account Executive to join our growing team in Stratford-upon-Avon. This role combines account management with proactive business development, perfect for someone who loves building relationships, delivering excellent customer service, and driving sales growth.

You’ll manage a portfolio of existing B2B customers, ensuring they receive the best possible service while identifying opportunities for up-selling and cross-selling. In addition, you’ll play an active role in developing new business by following up on leads and engaging with potential clients through outbound calls and other prospecting activities.
 
Key Responsibilities

• Manage and nurture existing customer accounts to ensure high satisfaction and retention.
• Identify and capitalise on opportunities for up-selling and cross-selling within existing accounts.
• Proactively follow up on warm leads and generate new business through outbound B2B calls.
• Develop a strong understanding of our products and services to confidently communicate value to clients.
• Maintain accurate records of all client interactions, sales activities, and pipeline updates in the CRM system.
• Collaborate with internal teams to ensure customer needs are met efficiently and professionally.
• Achieve monthly sales targets and contribute to the company’s overall growth.

 
Skills & Experience Required

• Proven experience in a sales or account management role, ideally within a B2B environment.
• Strong communication and relationship-building skills, both over the phone and in person.
• A proactive, results-driven attitude with confidence in outbound calling.
• Excellent customer service focus  
• Ability to manage multiple accounts and priorities effectively.
• Comfortable using CRM systems and Microsoft Office applications.

 
What We Offer

• £28,000 basic salary with monthly performance-based commission.
• Full-time, permanent role with career growth opportunities.
• Supportive team environment and on-the-job training.
• Office-based role in the heart of Stratford-upon-Avon.