£25,000 - £35,000 Per Annum
Full Time
Permanent
Meriden, West Midlands
IT
Posted 7 hours ago
Expires In 29 Days
Job Description
Location: Meriden, Solihull (On-site)
We are seeking a proactive Application Support Analyst to join our team and provide expert technical support for business-critical applications. The ideal candidate will have a strong background in 2nd or 3rd line technical support, with expertise in troubleshooting software issues and enhancing system functionality.
Key Responsibilities:
- Provide 2nd and 3rd line support for application-related issues, ensuring timely resolution.
- Troubleshoot and resolve software problems, identifying root causes and implementing solutions.
- Work with Power Platform, Dynamics Sales, and Plugins to configure and enhance system performance.
- Collaborate with development teams and business stakeholders to support application improvements.
- Manage system upgrades, patches, and enhancements.
- Document issues, resolutions, and best practices to improve future support.
- Strong experience in Power Platform, Dynamics Sales, and Plugins.
- Proven expertise in 2nd or 3rd line technical support within a software/application environment.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills to liaise with stakeholders and technical teams.
- Experience with ITIL processes and best practices (desirable).
- Competitive salary (to be discussed).
- Career progression and development opportunities.
- 24 days holiday plus bank holidays
Georgia Bishop
georgia.bishop@pertemps.co.uk
01212309111
Division 394
Pertemps Coventry
143 New Union Street
Coventry
West Midlands
CV1 2NT
02476 230927
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