Performance Manager

We are seeking a motivated Performance Manager to join Thames Water to guide and develop a maintenance team of multi-skilled Technicians.

This is a permanent full-time position.

• This role is based at Beckton STW- IG11 0AD.
• 36 hours per week, Monday – Friday 07:30 - 15:36.
• Offering a salary between £36,400 - £54,600 per annum depending on skills and experience.

What you will be doing as a Performance Manager?

• You will drive their personal performance and improve the overall engagement, whilst managing in line with HR policies and process.
• Increasing customer service and operational performance within strict quality targets is vital to the success of this role and will be achieved in line with a strong health and safety focus.
• Day to day activities will include managing a budget, ensuring statutory planned and reactive maintenance is carried out and effluent discharge compliance is maintained through effective performance management of our sewage treatment works.
• You will be at one of the biggest sewage treatment works in Europe and will receive full training and support for the Health & Safety, technical and process requirements related to the plant.
• Process Management ensuring site compliance, and the site achieves and maintains its required plant availability and reliability to meet quality targets at the agreed cost.
• Financial Management owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Performance Management ensuring the team achieve optimal performance in terms of work management and you will be responsible for developing the team and introducing new skills and health and safety awareness.
• Customer & Stakeholder Management ensuring an exceptional service to our customers with early personal interventions as required.
• Health and Safety you will effectively lead the health and safety culture of the team as well as auditing the health and safety systems and processes.

What should you bring to the role?

• Have previous experience in leading a high-performing operational team and have excellent people and performance management skills.
• Demonstrate good business/stakeholder awareness, together with an innovative and creative approach to problem-solving.
• Have excellent communication and interpersonal skills, to interact with your field-based colleagues and key stakeholders.
• Possess strong IT literacy skills as all work is managed through a SAP system, user training for this and other standard software systems will be provided.
• Take Care of yourself and others, we have a zero-compromise approach to Health and Safety at Thames Water, and all our employees must go home safe and well at the end of each day. Good working knowledge of health and safety legislation is essential.
• Existing knowledge and experience working within the Wastewater industry is desirable.
• Have a full valid UK driving license.

What’s in it for you?

• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.