Field Operations Specialist

We have an exciting opportunity for a Field Operations Specialist to join our waste division at Mogden STW. You will play a key role in conducting field investigations into complex operational challenges, making impactful financial decisions within the wastewater network, and identifying proactive solutions to improve efficiency, environmental impact, and customer satisfaction.

In this role, you will thrive in a dynamic, fast-paced environment where no two days are alike. Your decisions will have a tangible effect on how the network operates, making this a critical and fulfilling position. We are committed to supporting your personal and professional development and helping you grow your career within the company.

What you’ll be doing as the Field Operations Specialist

• Ensuring compliance with company health and safety standards and following street works legislation.
• Coordinating complex planned and reactive technical activities to achieve maximum effectiveness while minimising customer impact.
• Making informed technical decisions primarily focusing on network stability, customer satisfaction, and cost efficiency.
• Acting as the key liaison between field teams, control teams, and area network managers, ensuring seamless coordination for unplanned work and operational events.
• Collaborating with integrated planning teams to provide insights into required network maintenance and technical improvements.
• Working alongside field teams and the customer management function to identify and resolve complex flow and pressure issues.
• Logging accurate, detailed job work orders into work management systems.
• Providing information to the Performance, Risk, and Optimization Team, supporting contingency planning and network resilience strategies.
• Taking personal ownership of customer concerns, responding to queries and resolving issues promptly and empathetically.
• Contributing to the business unit’s financial, environmental, and operational performance goals.

Base location: Mogden STW catchment area.

Hours: 38 hours per week, Monday–Friday (typically 8:00 AM to 4:00 PM).

What you should bring to the role

We are seeking individuals from diverse backgrounds who share our passion for innovation, customer care, and operational excellence. To succeed in this role, you should bring:

• A working knowledge of the Health and Safety at Work Act.
• A positive attitude and willingness to learn, with strong interpersonal and communication skills.
• An interest in taking responsibility for optimizing efficiency in a designated area.
• Good problem-solving skills, coupled with a proactive and hands-on approach to challenges.
• IT proficiency, particularly in work management systems.
• Experience with wastewater network systems (desirable, but not essential).
• Strong business and stakeholder awareness with a focus on collaboration, innovation, and cost management.
• A commitment to teamwork and a willingness to engage in constructive problem-solving discussions.
• A full UK driving license and a willingness to travel within the assigned region.

What’s in it for you?

• Offering a salary from £35,000 to £46,000 per annum depending on skills and experience plus a car allowance and fuel card.
• Annual  Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal  Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We must keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.