Systems Optimisation Analyst

We are looking for a Network Optimisation Analyst to join Thames Water permanently.
This is an exciting opportunity to work in a busy operational environment, within a high-profile team where contacts are made with multiple stakeholders across the business.

The System Optimisation Analyst is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving hundreds of thousands of properties, and is tasked to use their technical expertise in hydraulic system operations towards achieving key operational and regulatory targets.

• This is a Monday-Friday role 36 Hours.
• Located at Ashford Common, (WTW) - TW15 1RU

What you will be doing as a Network Optimisation Analyst
This is vital for Thames Water to maintain and improve its status at a time when the business gears up for challenges from a Customer Service and Leakage perspective. Through the course of the role, the candidate will work towards the reliable operation of assets and the hydraulic system, water quality, leakage management, giving operational input into Engineering projects, risk assessing activities on the Network and Production sites, drafting safe method statements and the management of unplanned events.

• Monitor, investigate and resolve low-pressure issues, complaints, and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems or emerging risks.
• Monitoring the District Metered Area (DMA) and District Meter (DM) availability for emerging issues and supporting the technical resolution of the maintenance workstream.
• Directing the technical operational input into engineering and customer-led projects.
• Be the technical system operations support on unplanned emergency events to mitigate adverse effects to the customer, Interruptions to supply, water quality, and brand image.
• Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages and various other workstreams.
• Support monitoring of pressure-managed areas and management of information.
• Ensure all activities follow Thames Water Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
• Assist with analysis of long-term issues such as excessive head loss, low flows, area integrity, supply resilience and water quality turnovers.
• Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer. pressures, while maintaining a calm operation of the system.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
• Assess and approve all new connection or development requests coming from the customer.

What should you bring to the role?

• Have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions. You will be able to demonstrate this when risk-assessing activities are being carried out on a hydraulic system level.
• Have strong communication and management skills required when negotiating or liaising with different stakeholders in this role.
• Have good analytical, problem-solving, and negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water.
• Full driving licence and own transport are desirable, due to required attendance at meetings spread across various Thames Water offices.

What’s in it for you?

• We are offering a salary from £32,640 per annum.
• 26 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist
• Benefits on Tap, access to discounts, cashback and instant vouchers
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.