Operational Business Support

We are looking for a Business Support to join Thames Water on a fixed term basis.
This is a Maternity cover for up to 12 months. The successful applicant will start in March 2025.

• Location – Between Chertsey - KT1 0AR , Earlswood-Redhill – RH1 5HE, Crawley – RH10 3NW, Hockford – GU24 0DE.
• 36 hours per week Monday – Friday.
• Offering a salary up to £32,000 depending on skills and experience.

What you will be doing as a Business Support?

You will provide administrative support to Performance Managers to enable them to meet their operational and commercial objectives.

• Manage SharePoint, adding and modifying documents.
• Organise meetings & conference calls, produce agenda packs and capture actions.
• Disciplinary note taking.
• Manage the administration of changing the Out of Hours phone, if applicable.
• Create and distribute daily out of hours report.
• Collate and report abnormal weather, when appropriate.
• Co-ordinate/audit the completion of weekly and monthly reports e.g. cockpit report.
• Run resourcing reports on overtime/call-out hours worked, if required.
• Assist the Performance Manager with facilities issues at the site base for the day. (e.g. deliveries and visitors)
• Raise and track jobs for EMCOR.
• Support the management of site meeting rooms.
• Order and chase PPE, phone, stationary, tough books, laptop, ID badge etc.
• Support the booking of new starters onto training (e.g. induction, technical training, H&S training)
• Raise safety hazards on safeguard when required by technicians, performance managers or other site visitors.
• Create weekly Safeguard reports including near misses, overdue action reporting and monthly SHE audits completed.
• Raise and receipt all orders for all Performance Managers and operational teams.
• Support finance department in the completion of KSB2.
• Organise sessions on sites e.g. frontline engagement sessions or occupational health visits.

What should you bring to the role?

• Extensive office administrative experience.
• Fully proficient at using IT systems, ideally with experience of using purchasing systems to raise and receipt orders.
• Confident using excel to analyse and manipulate data.
• Highly organised and motivated.
• A team player and able to work independently.
• Able to consistently produce work of a high standard with strong attention to detail.
• Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a range of people.
• Able to work on own initiative with minimal supervision and be proactive.

What’s in it for you?

• 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide.
• Cycle to work scheme, always on and up to £3,000 save money, get fit and help protect the environment.
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.