Flooding Data Coordinator

We are looking for a Flooding Data Coordinator to join Thames Water on a permanent basis.
The main purpose of this role will be to assess and verify data from several corporate systems, and then draw conclusions about the regulatory classification of flooding incidents.
The role will also require the root casual analysis of repeat incidents and full recommendations for operational works to alleviate and prevent external flooding.

• Location -Reading Clearwater Court - RG1 8DB
• Offering a salary up to £33,500 depending on skills and experience
• Monday – Friday 36 hours per week
• No experience is required as you will receive a full training plan!!

What you will be doing as a Flooding Data Coordinator?
As Sewer Flooding leads to customer misery and complaints. In AMP8, it will also have the potential to generate fines that have been projected to exceed £1bn pounds in fines (worst case uncapped scenario).
The External Sewer Flooding Coordinator role is responsible for supporting:

• Shadow reporting for external flooding
• Preparing the business fully for this to become a common performance commitment in AMP8 that has multi-million-pound ODIs associated with it
• Take accountability for the completion of the Sewer Flooding Investigation report within the process timeline, ensuring the report is accurate and meets the required quality standards
• Assist field services to complete their elements of the SF investigation report within the appropriate timeline by providing them with relevant information relating to the sewer flooding incident. This will help them to ensure their investigation closure submission meets the quality and accuracy requirements
• Utilise all corporate systems to review customer history to determine the frequency of flooding/blockages to recommend the appropriate course of action to provide a resolution Ensure that the Sewer Flooding History database is updated in a timely manner
• Review all Sewer Flooding questionnaires, verifying incidents of flooding and escalate repeat issues as appropriate
• Coordinate and manage the flooding process after severe weather events
• Complete audits on sewer flooding processes and data to ensure we are correctly reporting outputs to our regulators

What should you bring to the role?

• Good knowledge of wastewater networks and drainage legislation
• Good organisational skills
• Basic knowledge of the regulatory aspects of the water industry
• Good analytical, problem solving, reasoning and negotiating skills
• Ability to concentrate for long periods and maintain accuracy/attention to detail
• Sufficient writing skills to be able to write reports on flooding investigations

What’s in it for you?

• Offering a salary up to £33,500 per annum depending on skills and experience
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
• GymPass, a free fitness plan and access to several wellbeing apps for you and up to three family members as well as discounted plans nationwide!
• Cycle to work scheme, always on and up to £3k, save money, get fit and help protect the environment
• WeCare, a variety of health and wellbeing services for you and your family including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist
• Benefits on Tap, access to discounts, cashback and instant vouchers
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.