Customer Experience Coordinator

This is a high-profile customer and stakeholder-facing role supporting the delivery of our biggest ever capital delivery programme AMP7. As well as engaging with customers about our projects, the successful candidate will also be promoting these to public figures such as elected councillors and Members of Parliament.

What you’ll be doing as a Customer Experience Coordinator

• Ensure compliance with internal processes and procedures and external regulations and best practices
• Work alongside various Thames Water departments to ensure that our projects including signage are on brand and that any written communication is using Thames Water tone
• Work within the project delivery teams to ensure that customers and stakeholders requirements championed. Communicate effectively with our customers and stakeholders the nature of the work and how they may be impacted
• Lead the engagement and communication on each project from beginning to end
• Attend site visits to carry out health and safety checks and compliance of policies
• Be the face of Thames Water at customer, stakeholder and project meetings as required

Base Location: Clearwater Court, Reading - Hybrid
Working Pattern: 36 hours

What you should bring to the role

• Full driving license
• Strong communication and engagement skills
• Good organisational skills
• Experience in customer engagement

What’s in it for you?

• Competitive salary up to £38,000 per annum, depending on experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.