Operational Leakage Delivery Manager

This is a new and exciting role which will be reporting directly to the Head of Leakage whilst working collaboratively to provide true visibility of the overall leakage performance with Thames Water.

You will develop and implement the Thames Water leakage detection strategy that enables leakage performance commitments to be met and delivered most efficiently and effectively.

You will be required to provide support and challenge to ensure the delivery of the desired outcomes.

What you’ll be doing as Operational Leakage Delivery Manager

• Management of the Regional Leakage teams across North and South London, and the Thames Valley and line management of the Leakage Optimisation Managers.
• Deliver the In-Year & In-Amp Leakage detection strategy, working in collaboration with key internal stakeholders including Asset Management, Water Network Field, Network Asset Maintenance and System Operations.
• Oversee the implementation, continuous delivery and improvement of Thames Water’s Health & Safety policies and ensure the safety and wellbeing of the leakage team.
• Development and implementation of a People Strategy including talent development, succession planning, employee engagement and regular performance reviews.
• Management and reporting of financial performance and development of annual budget. 

Base location: This is a hybrid role, and your base location can be flexible within the Thames Water area of operations.

Hours: 36 hours a week, Monday to Friday

What you should bring to the role:

• Be a commercially astute operations manager with experience bringing together multiple front-line teams across a large organisation.
• With the experience outlined above, ideally you will have a background in a utility industry (water/gas/electric), telecommunications or maybe ex-military.
• Previous leakage and water network experience and knowledge would be ideal but not essential.
• A self-starter with the ability to engage and work collaboratively across all areas of the business with excellent verbal and written communication skills.
• Be able to demonstrate the importance of health & safety in an operations environment.
• Have a UK driver's licence and be prepared to travel around the Thames Water region.

What’s in it for you?

• Competitive salary between £55,000 & £65,000 per annum depending on experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays) 
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. 

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part? 

Working at Thames Water 

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.