Network Service Technician

We have an exciting opportunity for an experienced Network Service Technician to join our team at Thames Water. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply.

Network Service Technicians are also required to support Wholesale project work, either on a full or part time basis and to support ongoing leakage delivery activities.

What you will be doing as a Network Service Technician

• Operation of the mains network, including controlling burst mains, ensuring isolation of mains to facilitate planned work, emergency repairs and maintenance.
• Personal ownership of customer issues, responding to queries & complaints, resolving issues.
• Ensure water quality compliance during repairs.
• Act as local network expert for isolation and rezoning providing information for risk assessments & sharing information regarding network risks and other Health & Safety issues.
• Responsible for investigating the clean water network to resolve poor asset performance, including high or low pressure, leakage, metering queries and loss of supply.
• Working in compliance with Company procedures including Business Operating Plan, Health & Safety and streetworks legislation.

Base Location: Speen - Newbury - RG14 1RT but you will cover the whole of the

Thames Valley area when on shift.
Working Pattern or hours: 38 hours (1 in 8 weeks late shifts and 1 in 8 weeks standby rota)

Necessary requirements for the role: A clean UK driving license and be happy to drive between jobs.

What you should bring to the role:

• Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs.
• Previous experience in domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.
• NVQ Level 2 / City & Guilds / GCSE) or equivalent experience is desirable.
• IT skills – will be required to communicate via a portable device.
• Have excellent customer service experience.
• Have excellent time management Have a can-do and positive attitude.

What’s in it for you?

• Competitive salary from £ 25,120 to £37,500 per annum depending on experience.
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible disappointment.