Strategic Operations, Transformation and Performance Director

Fixed Term Contract for Maternity Cover - 12 months

As the Strategic Operations, Transformation and Performance Director you will be responsible for developing and delivering strategic change across the COO group, including operating model transformation, sourcing change, strategic transformation, capability development and other regulatory-driven change.

What you’ll be doing as a Strategic Operations, Transformation and Performance Director

You will be accountable for improving capability across the COO group regarding transformation, change, business management, governance, process delivery, improvement and performance. It is responsible for developing a performance management and governance framework across the COO group.

You will also be responsible for leadership across the turnaround plan, turnaround governance and its ongoing effective delivery, working in collaboration with colleagues across the COO group, alongside delivering projects and programmes related to the broader strategic priorities of the COO group.

What you should bring to the role

• Develop strategy across the Division, ensuring line of sight to Thames Water strategic priorities, 2050 vision, Turnaround delivery, and the strategic priorities of the COO group.
• Lead the design and delivery of key transformation projects and programmes across the COO group, including but not limited to operating model transformation, sourcing change, strategic transformation, capability development, strategic scenario development, industry benchmarking, digital transformation and regulatory-driven transformation.
• Ensure leadership across the turnaround plan, turnaround governance and its ongoing effective delivery, working in collaboration with colleagues across the COO group.
• Develop a performance management and governance framework across the Division, linking investment, operational activity, capital delivery and performance with incentives.
• Demonstrate exceptional leadership and external stakeholder engagement skills with the regulator, government, and public interest groups.
• Formulate and gain approval for the integrated business plan (IBP), working with group finance and Operations finance teams. Understand drivers, risks and opportunities associated with price control outcomes and support the resulting business planning processes, working with Strategy, Planning & Engineering Director and other COO LT colleagues.

What’s in it for you?

• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Car Allowance.
• Annual Bonus.
• Private Medical Health Care.
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.