Customer Planner / Assurance

This is an exciting varied role where each day can be different! You will be managing maintenance plans to ensure maximum completion and delivery across your area. You will be responsible for adapting the plan where required, submitting changes to Thames’ data teams, ensuring accuracy and balance within the plans, either through ad hoc change requests or yearly full data reviews.

What you’ll be doing as a Customer planner

• You will also be responsible for customer assurance which will be looking after an array of customer enquires regarding SSPSs (Small Sewage Pumping Stations).
• You will host planning meetings with our field team managers, to communicate updates on plan progression, monthly performance to date, review backlog work not completed in previous months to ensure the work is completed as soon as possible.
• You will build a strong relationship with key customers including field teams, schedulers and other internal teams to ensure that you become a key contact within your area, as well as manage work not completed in month to reduce backlog work.
• A key to this role is continuous improvement, ensuring you’re maximising performance and enhancing the work centres, spotting key areas for improvement and supporting the team with this.

This is a hybrid role based out of our Kemble Court Offices in Reading. The team meet every Monday & Tuesday so therefore you will be required to be in the office on these days.

What you should bring to the role

• A great team player with the ability to work collaboratively.
• Have excellent verbal and written communication skills, to clearly interact with various internal and external stakeholders.
• Previous experience using Excel is essential.
• The ability to be self sufficient when needed as you will often work offline for projects.

What’s in it for you?
You will be working collaboratively with a plethora of different teams in the business which will help build your understanding of the wider business and build relationships with others. The job is challenging due to the high workload and spontaneous jobs which means there will always be something to do. You will be making decision on a day-to-day basis that will have a direct impact on customer emergency relief and technician workload.

• Offering a salary from £29,500 per annum
• 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.