Capacity Analyst

We’re looking for a Capacity Analyst who can support us in driving efficiency in the field and empower our stakeholders to make data led decisions on workload, resource, and performance to meet Thames Water’s current and future challenges.

The successful capacity analyst will support the delivery of capacity insight and data analysis within the UK’s largest Water and Wastewater Company.

This is a fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems. Your skills will be critical to help drive improvements across the business and inform business decisions.

What you’ll be doing as a Capacity Analyst

• Providing a first-class service for capacity, resource planning and insight. Reporting to your capacity planning manager, your aim will be to enable efficient resourcing, for teams within your remit, that will maintain customer service excellence and adherence to regulatory outcomes.
• Working with a variety of field-based teams as well as internal stakeholders to generate value adding management information and analysis, providing valuable insight into the performance of our field-based teams.
• Creating and defining capacity plans, embedding these within the business and ensuring their validity.
• Profiling and redistributing workload demand to minimise spikes and maximize the deliverability of work for our field teams.
• Maintaining and building upon a suite of Power BI reports to ensure up to date capacity and performance data is always available to our stakeholders.
• Working with large data sets, drawn from a wide variety of internal and external sources, interrogating the information to define and deliver effective solutions.
• Maintaining data quality and ensuring data is secure and properly utilised in line with data protection.

What you should bring to the role:

• Ability to identify and analyse irregularities and trends in data. 
• Experience in creating data visualisations with the intended purpose of empowering data led decision making.
• Experience in engaging with stakeholders and influencing conversations.
• Knowledge and experience in Power BI (or other BI software) and SQL is highly advantageous.
• Strong presentation skills and be proficient in the use of Microsoft Office with Excel to at least an intermediate level.
• An understanding of SAP BO/ECC would be beneficial.
• Previous experience in capacity planning within an operational environment or the utilities industry, especially UK water companies, would be beneficial.
• A degree or equivalent within an analytical field is an advantage although not a requirement (e.g. Science, Maths, Geographical disciplines), or similar relevant experience working with data.

What’s in it for you?
For the right person, this is a fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems. Your skills will be critical to help drive improvements across the business and inform business decisions.

• Competitive salary between £39,200 and £44,000 per annum depending on your skills and experience.
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays) 
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'. 
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.