Field Operations Manager

We have an exciting opportunity for a Field Operations Manager to join our team in Hammersmith.

This is for a 12 -18 month fixed term contract for maternity leave cover. And represents a brilliant opportunity to develop existing management skills and possibly be your first opportunity to work in the water industry.

As the Field Operations Manager you will be responsible for managing and developing a team of Sewer Technicians to deliver excellent customer service and operational performance across the northwest catchment within strategic pumping and trunk sewers.

You and your team will be the face of Thames Water as you'll be working directly with customers and stakeholders daily.

You will split your time between the office and the field with your team, enabling you to provide direct support, engagement, and performance management both as a team and on a one-to-one basis.

What you’ll be doing as a Field Operations Manager

• Be a role model and ensure the team performs in a manner representative of Thames Water's company values and professionalism.
• Performance managing and Performance Development of a field operations team.
• Monitor and steer performance against key metrics.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Ensure the health, safety and well-being of your team are always maintained and that safe working practices which comply with company procedures are followed.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.
• Possible participation in a Networks Out of Hours Co-ordinator rota.

What you should bring to the role

• Excellent people and team management skills.
• Ability to lead, develop and performance manage field-based operatives.
• Excellent communication and interpersonal skills are vital for this role.
• Be well organised and able to manage your time and multi-task.
• You will be fully competent in the use of Microsoft Office as well as planning and reporting software.
• Previous experience of liaising with internal and external stakeholders is also highly regarded.
• Health and Safety qualifications such as IOSH / NEBOSH are desirable.
• Demonstrating the ability to handle and manage change effectively in a field team.
• A full UK driving licence.

What’s in it for you?

• Competitive salary between £40,000 and £42,000 per annum.
• Annual Leave of 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing. 

Who are we? 

Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties.  
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. 

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.