Customer Risk Analyst

Thames Water is looking for a Customer Risk Analyst to join us on a fixed-term basis. This is a 6-month contract.

This is an exciting opportunity to join a team at the heart of our Operations Clean Water System, where you will develop the necessary skills to understand and mitigate all risks related to the Clean Water System.

• This is a Monday to Friday role working 08:00 am – 4:00 pm.
• The base location is in Reading, Kemble Court, RG2 6AD however, some travelling to other sites will be required.

What you will be doing as a Customer Risk Analyst

It is the responsibility of the Customer Risk Analyst to build and draft strategies that resolve operational problems within the Clean Water System. The role requires uncompromising attention to detail and an enduring commitment to our regulatory Health and Safety, Water Quality, Customer Supply & Leakage targets.

The candidate will ensure that all planned activities on the Clean Water System are carried out safely and responsibly. This is achieved by devising smart risk assessments which use data to drive best operating practices during repair, maintenance, and capital projects.

The team are also a key stakeholder in the delivery of continuously improving levels of service to our customers. Parallel to the network risk assessment, the challenge of the Customer Risk Analyst is to propose ways of working that minimise water supply interruptions. This could involve the controlled operation of assets within the network itself.

• Ensure Water Quality compliance is always adhered to.
• Interrogate data from corporate information systems to assess and develop solutions to complex problems.
• Timely completion of system risk assessments for all planned leakage and network maintenance works.
• Develop plans that minimise customer supply interruptions, support regulatory targets and reductions in customer complaints.
• Gatekeep information and distribute it to relevant stakeholders in an accurate manner.
• Provide specialist technical support to the wider business about Clean Water System risks.
• Support improvements of defined business processes and guide innovative new ways of working.

 What should you bring to the role?

• Hold relevant experience in the water industry or is educated in a suitable STEM discipline or equivalent.
• Having a working knowledge of hydraulic modelling, SCADA telemetry systems, GIS mapping systems, SAP/Salesforce & other corporate IT systems such as Microsoft Office 365 is preferred, but not mandatory as full training will be provided.
• Can solve problematic challenges and work well under pressure.
• Have good communication and management skills, due to the level of engagement with different stakeholders throughout the business.
• Full driving licence and own transport are desirable, though not compulsory.

What’s in it for you?

• Offering a salary up to £32,000 per annum depending on skills and experience.
• 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays).
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.