Business Analyst

The Business analyst works with the organisation to identify & define opportunities for improvement, and deliver change successfully to people, process, and technology.
This position will contribute to the transformation agenda; consulting with the Head of Solution Enablement and Practice Excellence Lead, helping to deliver the Business Analysis overall strategy in the short and long term.

What you’ll be doing as a Business Analyst

• Recommending the best processes or delivery methods to use, including measuring and evaluating outcomes. Able to help stakeholders to manage and visualise outcomes, prioritise requirements and work to realise business outcomes and key business benefits over the short and long term
• Performing detailed business analysis, process redesign on multiple / concurrent projects and develop project artefacts as required. Collaborate with internal business and technical users to deliver documents as required
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into detail and distinguish user requests from the underlying true needs
• You will examine, communicate, and negotiate business processes whilst collaborating with our technical teams and key stakeholders. You will map as-is and to-be business process, and run review sessions with subject matter experts to confirm true representation to deliver content for defined products
• Supporting members in the Business Analysis team to meet client deadlines and drive development and efficiencies within the team and projects; Leads others to innovate in their work as well as innovating on their own projects/work activities
• Contribute to the continuous improvement of the Practice and a through-life, evolutionary requirements process. Helping lead the adoption of agile principles practices and cultural changes to improve how Thames Water delivers change across the organisation
• Work with the Head of Solution Enablement and the Practice Excellence Lead to evolve and grow the capability and remit of the Business Analysis Practice, demonstrating your passion for continuous improvement and service excellence

Base Location: Reading - Hybrid
Working Pattern: 36 Hours

What you should bring to the role

• Business Analysis Diploma
• Experience of business analysis, process definition and analysis
• Good inter-personal skills and is confident in dealing with stakeholders
• Broad understanding of business processes
• Ability to present information clearly and succinctly at varying levels of detail, emphasis on simplifying complex business and technical concepts
• Experience of leading and mentoring Business Analysts within programmes and projects
• Experience in a range of BA methodologies and techniques across both Agile and Waterfall deliveries
• Experience within the utilities industry is beneficial

What’s in it for you?

• Competitive salary from £45,000 - £55,000 per annum depending on experience
• Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
• Personal Medical Assessments – Open to all once a year
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.