Night Network Service Technician

We have an exciting opportunity for you to join our team at Thames Water as a Night Shift Network Service Technician. This is an exciting and varied customer-facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be meeting and helping different people every day, working on a variety of projects ensuring that the best service is given to our customers. We provide all the relevant training to succeed in the role so keen to welcome new team members with the right behaviours and willingness to do a great job for our customers.

• We are paying up to £40,000 per annum depending on skills and experience. This role also comes with a commercial van with fuel card for business mileage and all personal protective equipment and tools included.
• This role is based at Epsom, KT17 1BW
• The working pattern is a rolling four week pattern primarily Monday to Thursday but with one weekend in four.

What you’ll be doing as a Network Service Technician

• Collaborating with repair and maintenance teams to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field.
• You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance.
• Looking after valve operations and water sampling and valve checks and planning.
• Work well within a team collaborating with other networks service technicians working different working patterns to ensure 24 hour coverage of the region.
• Supporting on complex tasks which can only be completed at night to maintain supplies to our customers.
• As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs

What should you bring to the role?
All task specific training is provided but we are looking for candidates who demonstrate the below behaviours:

• Have excellent customer service experience.
• Have a can-do and positive attitude.
• Be initiative-taking.
• Be assured in completing tasks to the best of your ability.
• Have excellent time management.
• Have a solution focussed attitude.
• Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided.
• Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential.

What’s in it for you?
This is an exciting role and gives the successful person a great chance to make improvements and grow within the role.

• The standard working week starts at 19:45pm and finishes at 06:30am, Monday to Thursday as part of a rolling four week rota with one weekend shit in four.
• We are paying up to £40,000 per annum depending on skills and experience.
• This role comes with a commercial van with fuel card for business mileage and all personal protective equipment and tools included.
• 24 days holiday per year increasing to 28 with the length of service. (Plus, bank holidays) 
• Contributory pension.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
• Working hours: 38 hours per week.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.