Technical Lead

Thames Water are looking for a Technical Lead to help shape the future operations of our extensive smart meter estate of over one million smart meters, as we continue to deliver our industry leading smart metering programme. Responsible for leading the technical support and knowledge sharing, across processes within the Smart metering Operations Centre (SMOC) and wider business users of our smart metering data. The role focusses on system and interface knowledge which is key to ensuring the metering programme delivers on critical business benefits. Continue to shape our journey to become a data led business in tackling challenges such as leakage reduction and helping customers to engage with their water consumption in a way that supports them in reducing the amount of water they use.

What you will be doing as the Technical Lead:
You will support the workstream leads with any technical decisions, using their experience in smart metering deployment programme to ensure that the business benefits are achieved. The technical lead will work in an operational capacity (supporting with day-to-day activities) but also provide strategic and change support on projects and Continuous improvement initiatives to ensure that the SMOC service evolves with the business needs.

Key responsibilities of the role include:

• Provide technical expertise to the leads within the SMOC
• Provide technical knowledge to the business stakeholders, acting as the relationship manager between the SMOC leads and business
• Provide strategic and change support to projects and improvements
• Support on major incidents to restore services
• The lead will ensure the tickets raised for the smart metering program are managed effectively where-in they get allocated to the relevant teams for resolution in a timely fashion.
• The lead will also be managing the digital data services.
• Monitor the Key KPI, SPI and system reports and work with relevant suppliers/ parties to get problems resolved.

What you should bring to the role:

• You should be someone who is always thriving for driving improvements
• A Strategic thicker Stimulates ideas that are efficient, and outcome focused
• Take ownership of problems until resolved.
• You should be able to work across multi-disciplinary business areas to drive outcomes
• Ability to anticipate and deal with pressure, having the flexibility and staying power to support yourself and others
• We are looking for someone with Tenacity & Drive improvements with purpose and moral strength, not letting reluctance/resistance impede you
• The ability to influence at all levels to drive change effectively
• You need to be Customer Focused to drive and support the business to be forward thinking, ensuring that we anticipate customer needs in the changes we implement

In addition to the above we would like particularly interested in someone that can demonstrate the following Technical experience:

• Maintaining smart metering system
• Smart meter system deployment and project work (including to review and create technical specification documents)
• System understanding across smart metering processes/systems (FNI (Fixed Network Infrastructure), SAP-ISU, MDMS (Meter Data Management System), Salesforce, Power BI, ServiceNow) covering the full meter journey from install, read, analyse, present, and investigate.
• Interface understanding (MuleSoft, SFTP, Go Anywhere)
• GDPR awareness and compliance
• Advanced SQL

What's in it for you?
Competitive Salary of £60,000 per annum depending on skills and experience.
Annual Leave - Grade B – 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
Personal Medical Assessments – Open to all once a year.
Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.