Job Description

About the Role

We’re looking for enthusiastic Customer Service Advisor to join our clients growing support team.

This is a part time role working both Saturday and Sunday each weekend. Delivering exceptional customer service across multiple channels, including phone, email, and social media. You’ll be part of a team that ensures all customer enquiries are handled promptly, professionally, and accurately.

Key Responsibilities

Respond to customer enquiries via phone, email, and social media, ensuring timely responses
Monitor and address social media comments and messages, helping to build strong customer relationships
Identify potential risks or issues using Outlook and internal systems and take proactive steps to resolve them
Maintain accurate records and follow internal processes and compliance standards
Work collaboratively with a team of permanent and weekend advisors to provide a seamless service

Systems & Tools

Experience with ticketing systems (e.g., Halo) or CRM platforms
Familiarity with social media management tools (e.g., Sprout) is an advantage

About You

Proven customer service experience in a fast-paced environment
Confident communicating with customers across multiple channels
Organised, proactive, and capable of managing competing priorities
Strong written and verbal communication skills
Comfortable handling sensitive or high-risk queries professionally

Team Structure

Join a team of 2 other weekend staff

Why You’ll Love This Role

Opportunity to work in a hybrid environment
One-week in-office training to get you fully up to speed
Make a real impact by helping customers and shaping the company’s social media presence

How to apply:

Click on the link

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Customer Service Advisor - Weekends Only - Hybrid

Job Description

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