Competitive
Full Time
Permanent
Plymouth, Devon
IT
Posted 3 hours ago
Expires In 29 Days
Job Description
This role involves providing remote 1st and 2nd line IT support for EPOS systems and associated applications and hardware across a large retail estate.
Key Responsibilities
- Provide comprehensive IT support within a retail environment, focusing on EPOS systems and related sub-systems
- Receive, log, monitor and respond to service requests via multiple communication channels
- Diagnose and resolve issues relating to till systems, peripherals and connectivity
- Troubleshoot hardware including printers, scanners and payment devices (PEDs)
- Escalate complex or high-priority incidents to internal and external teams in line with agreed procedures
- Follow up with end users to ensure issues are fully resolved
- Act as a customer-focused point of contact for internal users and relevant external parties
- Support ad-hoc IT tasks as directed by the IT Service Desk Team Leader or senior IT staff
- Maintain up-to-date technical knowledge as new systems and technologies are introduced
Person Specification
- Minimum of 1 year’s experience in an IT support or Service Desk role
- Previous experience in a customer-facing environment
- Basic understanding of network infrastructure (LAN/WAN) and troubleshooting
- Good overall knowledge of IT systems and technical terminology
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Reliable, flexible and able to work effectively as part of a team
What’s on Offer
- Competitive salary
- Pension scheme
- Long service awards
- Employee discount
- Cycle to work scheme
Additional Information
- Hours: Working days and hours to be discussed at interview
- Location: Plymouth, Devon
- Employment Type: Temporary to Permanent, Full-Time
To apply or for further information, please contact Chelsea Goodman in the Pertemps Plymouth branch.
Chelsea Goodman
chelsea.goodman@pertemps.co.uk
01752601116
Division 371
Pertemps Plymouth
4th Floor
Cobourg House
32 Mayflower St
Plymouth
Devon
PL1 1QX
01752601116
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