IT Service Desk Technician
371110718

Competitive

Full Time

Permanent

Plymouth, Devon

IT

Posted 10 hours ago

Expires In 29 Days

Job Description

Pertemps Recruitment is working in partnership with a leading retail organisation to recruit an IT Service Desk Analyst to join their busy Incident Management team based in Plymouth.

 
This role involves providing remote 1st and 2nd line IT support for EPOS systems and associated applications and hardware across a large retail estate.

 
 Key Responsibilities 

    • Provide comprehensive IT support within a retail environment, focusing on EPOS systems and related sub-systems
    • Receive, log, monitor and respond to service requests via multiple communication channels
    • Diagnose and resolve issues relating to till systems, peripherals and connectivity
    • Troubleshoot hardware including printers, scanners and payment devices (PEDs)
    • Escalate complex or high-priority incidents to internal and external teams in line with agreed procedures
    • Follow up with end users to ensure issues are fully resolved
    • Act as a customer-focused point of contact for internal users and relevant external parties
    • Support ad-hoc IT tasks as directed by the IT Service Desk Team Leader or senior IT staff
    • Maintain up-to-date technical knowledge as new systems and technologies are introduced

 Person Specification 

    • Minimum of 1 year’s experience in an IT support or Service Desk role
    • Previous experience in a customer-facing environment
    • Basic understanding of network infrastructure (LAN/WAN) and troubleshooting
    • Good overall knowledge of IT systems and technical terminology
    • Strong analytical and problem-solving skills
    • Excellent written and verbal communication skills
    • Reliable, flexible and able to work effectively as part of a team

 
 What’s on Offer 

    • Competitive salary
    • Pension scheme
    • Long service awards
    • Employee discount
    • Cycle to work scheme
 
 Additional Information 

    • Hours: Working days and hours to be discussed at interview
    • Location: Plymouth, Devon
    • Employment Type: Temporary to Permanent, Full-Time


 To apply or for further information, please contact Chelsea Goodman in the Pertemps Plymouth branch.
Jobs With Pertemps

Pertemps

Chelsea Goodman

chelsea.goodman@pertemps.co.uk

01752601116

Division 371

Pertemps Plymouth

4th Floor

Cobourg House

32 Mayflower St

Plymouth

Devon

PL1 1QX

01752601116

View Branch Details
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