Central Operations Manager

Central Operations Manager (Supply Chain)
Plymouth, Devon | Full-time, Permanent | Mon–Fri, 8:45am–5:30pm

Pertemps are recruiting on behalf of a well-established retail client who are expanding their business. As part of this growth, they’re looking for a Central Operations Manager (Supply Chain) to join their Head Office team in Plymouth.

This is a key role where you’ll bring together Head Office, Retail, and Distribution Centre teams to make sure everything runs smoothly. It’s a great opportunity for someone who enjoys solving problems, leading teams, and finding ways to make processes more efficient.

The Role:

• Lead and support a team, setting clear direction and helping them develop.
• Oversee the day-to-day running of central operations.
• Take ownership of projects, process reviews and improvement initiatives.
• Develop and maintain standard operating procedures (SOPs), applying Lean Six Sigma principles where possible.
• Use CRM systems to manage and resolve queries, making sure things don’t get missed.
• Work closely with stakeholders across Head Office, Retail, and DCs to keep priorities aligned.
• Investigate issues, resolve them, and put steps in place to prevent them happening again.
• Use advanced Excel skills (SQL knowledge is a bonus) to support decisions with data.

About You:

• Experience in retail or warehouse operations – you understand how things work on the ground.
• Strong organisational skills and the ability to manage multiple priorities.
• Comfortable dealing with stakeholders at all levels.
• Familiar with CRM or ticketing systems.
• Good knowledge of Lean Six Sigma principles.
• Advanced Excel skills (SUMIFS, pivots, XLOOKUP, Power Query).
• Proactive, detail-focused, and commercially aware.
• Full UK driving licence and willing to travel to DCs when needed.
• Must have the right to work in the UK.

What’s on Offer:

• Competitive salary
• Pension scheme
• Long service awards
• Employee discount
• Cycle to work scheme

This is a fantastic opportunity to make a real impact within a growing retail business

If you are interested or want to know more information, please contact Chelsea Goodman in the Pertemps Plymouth office.