Service Administrator

Are you an organised and detail-oriented individual looking for your next challenge? We’re delighted to offer an exciting full-time opportunity for a Service Office Administrator to join our client’s dynamic team in Plympton on a temporary maternity cover basis.

Why Join?
This is more than just a job—it's your chance to be part of a friendly, supportive team in a busy office environment. With free parking on-site and an hourly rate of £11.62, this role is perfect for someone ready to hit the ground running. Initially covering a couple of months, there’s also potential for the position to extend longer-term.

What You’ll Be Doing:

• Generating and processing service contracts, including new quotations and renewals, ensuring invoicing is accurate and timely.
• Handling queries and amendments to service contracts with efficiency and attention to detail.
• Collaborating with internal and external teams to resolve queries that may delay invoice payments.
• Ensuring adherence to service procedures, eliminating mistakes and maintaining high standards.
• Processing Advice of Calibration (AOC) documentation in line with laboratory procedures.
• Working closely with the in-house calibration team to accurately log and invoice customers’ equipment in the call management software.
• Providing exceptional customer service by answering calls and arranging service visits/installations to customer satisfaction.
• Accurately inputting and updating information in the call management software, from job logging to completion.

What You’ll Bring:

• Strong administration skills with a keen eye for detail and accuracy.
• Previous experience in a similar role, preferably in a busy office setting.
• Proficiency in Microsoft Office packages.
• Excellent communication and customer service skills, with the ability to adapt to varying workloads.

What’s in It for You?

• Hourly rate of £11.62.
• Full-time hours for consistency and structure.
• Free parking on-site for an easy and convenient commute.
• A chance to work with an established organisation and develop your skills in a busy, supportive team environment.
• The potential for the role to extend longer-term for the right candidate.

If this sounds like the perfect opportunity for you, we’d love to hear from you!

Please APPLY now or contact Chelsea Goodman in the Pertemps Plymouth branch.