£24,000 - £26,500 Per Annum
Full Time
Permanent
Andover, Hampshire
Customer Service And Call Centre
Posted 11 days ago
Expires In 18 Days
Job Description
Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover.
Responsibilities as a Customer Service Advisor :
- Receive incoming calls from customers placing fault or support calls
- Recording details on service management system
- Provide first line troubleshooting to gather technical information
- Manage call responses, telephone support and scheduling engineers service appointments.
- Schedule preventive maintenance visits in line with customers needs
- Ensure engineers are booked on and off calls
- Raise invoices
- Maintain and update customer records as required
Requirements:
- Strong customer service and administrative experience
- Competent Microsoft user
- Knowledge / interest in technology
- Confident in asking diagnostic questions and providing first line troubleshooting advice
- Ability to work on own initiative
- Excellent verbal and written communication skills
The Customer Service Advisor Role
- Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
- Fully office based
- £24,000 - £26,500 starting salary
- 22 days annual leave plus bank holidays
If you are interested in this Customer Service Advisor position, please apply below or contact Jemma at Pertemps
Jemma Readings
jemma.readings@pertemps.co.uk
01256 322 700
Division 365
Pertemps Basingstoke
10 Cedarwood
Chineham Park
Basingstoke
Hampshire
RG24 8WD
01256 322 700
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