Customer Service Coordinator

Customer Service Coordinator

Pertemps are currently recruiting for an experienced Customer Service Coordinator to join a leading equipment rental business based in Andover. This is a full-time position and is fully office based.

Responsibilities as a Customer Service Coordinator:
- Deal with enquiries through inbound calls
- Support sales process from enquiry to delivery
- Completing quotations using information from the sales team
- Managing Key Accounts and building key business relationships
- Taking service enquiries and solving customer queries
- Analysing customer needs and delivery of service plans against them
- Working closely with internal teams to provide the best possible customer experience
- Overseeing large contract business, ensuring all needs are meeting SLA's
- Being a senior member of the team and supporting the administrators
- Attend customer facing meetings as required

Requirments for this position:
- Previous customer service and sales support experience
- Ability to multitask and work in a fast-paced environment
- Strong written and verbal communication skills
- Great attention to detail
- Own transport
- Proven experience of managing key accounts

The Role:
- Monday to Friday 8.30 - 17.30
- £30,000 - £35,000 depending on experience
- 25 days holiday plus bank holidays
- Office based

If you are interested in this Customer Service Coordinator position, please apply below or get in touch with Jemma at Pertemps.