Customer Service Administrator

Customer Service Administrator

Pertemps are currently recruiting for Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham Basingstoke. This is an ongoing temporary role that could lead to permanent. Working Monday to Friday with one day every other weekend.

Responsibilities as a Customer Service Administrator:
- Answering telephone calls and emails
- Logging queries on the companies CRM system
- Dealing with any live issues and investigating discrepancies
- Completing KPI trackers and performance reports
- Collate information and update business system
- Chase internal teams to find query resolutions
- Building and maintaining solid relationships with depots and customers

Requirements for this position:
- Previous experience in a customer facing role
-Confident speaking over the phone- Analytical working approach
- Experience and knowledge of Microsoft packages

Working hours for this role are 08.00 - 16.30 or 9.30 - 18.00.Paying an hourly rate of £12.20 per hour.

If you are interested in this Customer Service position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch.