Job Description

Customer Service Advisor

📍 Burton-on-Trent

💰 £13 per hour

🕘 Monday to Friday, 9:00am – 5:30pm (Office-Based)

We are currently recruiting on behalf of a well-established and growing travel company based in Burton-on-Trent, who are looking to add a Customer Service Advisor to their friendly and supportive team.

This is an excellent opportunity for someone with a passion for customer service who enjoys helping people and wants to gain experience within the travel industry.

The Role

Handling inbound customer calls in a professional and friendly manner
Assisting customers with travel enquiries and bookings
Providing accurate information on travel options, pricing, and availability
Managing bookings and maintaining up-to-date customer records
Delivering a high level of customer service at all times

About You

Previous experience in a customer service role (call centre experience desirable)
Confident telephone manner with excellent communication skills
Good IT skills, including experience with systems such as Microsoft Teams
Comfortable using a softphone system
Strong attention to detail and the ability to multitask
A positive, team-focused attitude

What’s on Offer

£13 per hour
Monday to Friday hours – no weekends
Friendly and supportive office environment
Opportunity to develop within the travel sector

If you’re looking for your next customer service role and want to join a growing business, we’d love to hear from you.

Apply today or contact us for more information.

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