Customer Service Advisor

Pertemps are looking for customer service advisors for short term cover for our client in Hatfield. We are looking for someone to cover for 2-3 weeks.

Immediate Start!
Monday to Friday
8am - 5pm (can be flexible with shift times)
£12 per hour

Responsibilities

-Chasing for ETAs

-Act as the first point of contact for customers by dealing with a wide range of customer requests.

-Provide high quality, responsive, efficient customer service and deal with customers enquiries to a high standard.

-Develop and maintain good professional relationships with both internal and external customers.

-Assign new shipments to carriers and monitor to ensure they are completed within agreed timelines.

-Ensure POD's (Proof of Delivery) for each shipment are quality checked and signed off to meet customer requirements.

-Manage and process a high volume of incoming emails and calls using the required software.

-Provides support with key administrative tasks.