Customer Service

We are recruiting a dedicated Customer Service Advisor.

This role is based at our client’s professional and collaborative Maidstone office, where teamwork and mutual support are integral to the working environment. Operating within a fast-paced setting, the successful candidate will be responsible for managing customer interactions, ensuring high standards of service, and resolving queries with efficiency and professionalism.

 

Hours: Monday to Friday (full time)

Contract: Temp to Perm

Pay: £26,000 per year

Location: Maidstone

 

Key Responsibilities:

• Accurately process customer sales orders and payments received via phone, email, or online platforms
  
  
• Conduct scheduled outbound calls to generate customer orders
  
  
• Assess inbound calls and emails to determine appropriate action—sales, complaints, or technical support
  
  
• Manage the daily flow of emails and voicemails, ensuring timely responses
  
  
• Troubleshoot initial customer technical issues, escalating to first-line support when needed
  
  
• Coordinate reactive maintenance tasks based on customer segmentation, working closely with Technical Service Engineer and Senior Regional Technician
  
  

 

What we’re looking for:

• Proven experience in sales and/or customer service
  
  
• Ability to work collaboratively within a team to meet service level agreements and achieve shared objectives
  
  
• Strong customer service skills, including effective management of complaints and resolution of issues
  
  
• Proactive approach to problem-solving, including root cause analysis and identifying long-term solutions
  
  
• Excellent communication skills, both verbal and written
  
  
• Ability to prioritise tasks and meet personal goals
  
  
• Resilient, motivated, and committed to delivering high standards of service
  
  
• Flexible and adaptable, with a positive attitude towards change and innovation
  
  
• Naturally inquisitive and hands-on, with a strong appetite for learning and development
  
  

 

Benefits Include:

• 25 days of annual leave (plus bank holidays)
  
  
• Pension scheme
  
  
• Your birthday off
  
  

 

For more information click apply now or call Maidstone on 01622 291841